Specialist Dementia Care

Team members in our homes have learned to use dementia care techniques such as the Butterfly Approach, to great effect, to ensure that residents feel comforted and supported through having loving companionship and meaningful interactions with others around them. This leads to contentment and feelings of calmness and safety.

Kindness is at the heart of everything we do. We believe that our residents are happiest when they are listened to, meaningfully occupied and positively engaged.

The Meaningful Care Matters Accreditation Report (Butterfly)

This is when care is assessed by external professional auditors not connected to the Company. “Sefton Hall has achieved an Outstanding outcome at QUIS Level 1, reflecting exceptional standards of person-centred care. The audit confirmed that meaningful engagement is the dominant experience of daily life, with no evidence of restrictive or negative practices. Feedback from people living in the home, families, and the team strongly aligned with observations, confirming a consistent culture of respect, dignity, and connection. The environment itself mirrors the stories and interests of those who live and work within it, adapting fluidly as needs evolve. The team’s “go with the flow” approach ensures that moments of meaning and connection naturally occur, with conversations centred on shared experiences rather than tasks”.