A Dawlish care home has been praised for setting a benchmark for outstanding care across the social care sector in England by a highly regarded organisation, which specialises in auditing care providers.
Sefton Hall, a Southern Healthcare home, received the praise from Meaningful Care Matters auditors who were assessing the care home’s Butterfly programmes.
Meaningful Care Matters (MCM) auditors said the company’s flagship dementia care home, Sefton Hall in Dawlish, reflected exceptional standards of person-centred care and awarded it a Level 1, Outstanding rating.
One of the auditors and the MCM managing director, Peter Bewert, said: “With strong leadership, cultural inclusivity, and consistent excellence in care delivery, Sefton Hall continues to embody the ethos of being ‘free to be me’, setting a benchmark for outstanding care across the social care sector in England.”
Established in 2019, MCM aims to change the culture of care by ensuring people have purpose, are empowered to be themselves and have meaningful relationships within their care setting.
MCM rate care providers on care delivery, individual care plans (including the restricted use of medication) and the meaningful relationships between staff and residents. Those dementia care providers, who demonstrate a high number of meaningful interactions against a long list of criteria, are awarded the status of a ‘Butterfly Home’.
Peter went on to say: “Every team member contributes meaningfully, embodying the home manager’s philosophy that every person matters. Head carers and nursing staff actively ensure that care is relationship driven, meaningful and emotionally authentic.”
Auditors also praised their “consistently exceptional standard of person-centred care”, the culturally and linguistically diverse workforce, the unhurried and sociable mealtimes and the way in which activities are woven into daily life.
Geoffrey Cox, the managing director of Southern Healthcare, said: “A Level 1, Outstanding rating from Meaningful Care Matters is an amazing outcome made even more exceptional by the auditor’s comments, which truly reflect the skills and knowledge of the people in our team, their compassion, heart, and meaningful connection to the people they are caring for. To borrow the auditor’s words, ‘Sefton Hall is underpinned by a deeply embedded culture of person-centred, relationship-driven care where both people living and working in the home truly flourish’.”
Southern Healthcare was also awarded an ‘outstanding’ care rating for its home in Plymouth and two ‘excellent’ ratings for its homes in Exeter and Seaton.