A Plymouth care home has received an outstanding rating from a highly regarded organisation which specialises in auditing care providers.
Parkwood House, a Southern Healthcare home, received praise for their homely and caring practices and the home environment from Meaningful Care Matters auditors who were assessing the care home’s Butterfly programme.
Meaningful Care Matters (MCM) auditors said Parkwood House delivered ‘a consistently exceptional standard of person-centred care’ and awarded it a Level 1, Outstanding rating.
One of the auditors and the MCM managing director, Peter Bewert, said: “People living and working in the home flourish within a warm, inclusive, and homelike environment where meaning, mattering, and connection are at the heart of daily life.”
Established in 2019, MCM aims to change the culture of care by ensuring people have purpose, are empowered to be themselves and have meaningful relationships within their care setting.
MCM rate care providers on care delivery, individual care plans (including the restricted use of medication) and meaningful relationships between staff and residents. Those dementia care providers, who demonstrate a high number of meaningful interactions against a long list of criteria, are awarded the status of a ‘Butterfly’ Home.
Peter went on to say: “There is a strong sense of mutual connection, giving, and wellbeing. The environment feels like a true home, filled with warmth and inclusivity, without any division between those being supported and living there, and those working there.”
Auditors also praised their strong sense of family, consistently exceptional standard of person-centred care and the meaningful experiences, fun and inclusion woven into daily life.
Geoffrey Cox, the managing director of Southern Healthcare, said: “A Level 1, Outstanding rating from Meaningful Care Matters is an amazing outcome made even more exceptional by the auditor’s comments, which truly reflect the skills and knowledge of the people in our team, their compassion, heart, and meaningful connection to the people they are caring for. I’m thrilled the auditor picked up on the home’s wonderful, loving environment.”
Southern Healthcare was also awarded an ‘outstanding’ rating for its home in Dawlish and two ‘excellent’ ratings for its homes in Exeter and Seaton.